Terms & Conditions
The Creation Den is an independent UK business offering handcrafted products. By ordering, you accept our Terms & Conditions, which ensure a clear shopping experience. Thank you for supporting our work!
Company Information:
- The Creation Den (Wiltshire, UK)
- Email: info@thecreationden.org
- Company Status: Sole Trader
- VAT Status: Not VAT-registered. No VAT is charged on any products or services.
Products:
Each item is meticulously handcrafted, which may result in minor differences in colour, texture, size, or finish. These distinctions are inherent to the artisanal process and contribute to the unique character of the product rather than constituting defects.
We strive for accurate product descriptions and images, but slight variations may result from the handmade process.
Ordering and Payment:
You can place orders either on our website or by contacting us directly.
Unless another arrangement has been made, payment in full must be made when you place your order.
All prices are stated in GBP (£) and exclude VAT, as our company is not registered for VAT.
If we suspect fraud, mistakes, or misuse, we may refuse or cancel your order at our discretion.
Details for Shipping & Delivery and Risk of Loss can be found under 'Shipping Policy'.
Legal Disclaimer
Intellectual Property:
All product designs, images, logos, branding, and website content are the exclusive property of The Creation Den. Reproduction or use of any of these materials is strictly prohibited without obtaining prior written consent.
Liability:
Subject to the maximum limitations allowed under United Kingdom law:
We disclaim responsibility for any indirect, incidental, or consequential losses.
Our liability shall not exceed the aggregate amount of your order value.
Handcrafted items are designed for decorative or personal purposes only. The company assumes no liability for misuse or improper handling of these products.
Privacy & Data Protection:
We only collect personal data needed to process orders. See our Privacy Policy for details on data handling.
Governing Law:
These Terms & Conditions shall be interpreted in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms & Conditions will fall under the exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY
Collected Personal Data:
We only collect personal data needed to process orders. We collect only the information necessary to complete your purchase, such as your name, email, phone number, shipping and billing addresses, and payment details. We do not gather any extra personal data beyond these requirements.
Purpose of Collecting Data:
We only collect your personal information to handle and complete your orders. This involves processing payment, preparing and shipping products, keeping you updated on your order status, and addressing any customer service questions related to your purchase. Your data is not used for marketing, profiling, or purposes unrelated to your transaction.
Data Retention:
We retain your personal data strictly for the duration required to fulfill your order and comply with relevant legal or accounting requirements. After this period concludes, your information is securely deleted or anonymized.
Third-Party Services:
Your personal data may be disclosed to reputable third parties solely to facilitate order fulfillment, such as payment processors, shipping carriers, and customer service platforms. These entities are obligated to safeguard your information and must not utilize it for purposes beyond the provision of the contracted services.
Your Rights:
You are entitled to access, modify, or ask for the removal of your personal data. You can also request details about how your information is handled or raise objections to certain processing methods when appropriate. To make use of these rights, simply reach out to us via our customer support options.
Legal Notice:
The Creation Den is a small business located in the UK that focuses on handmade products. As we do not hold VAT registration at this time, our goods and services are sold without any VAT charges.
Each item is handcrafted, so minor differences are to be expected. We share product descriptions, images, and details truthfully, but they are intended for general reference only.
All intellectual property associated with The Creation Den’s unique designs, product descriptions, branding, and website content is fully protected. Permission in writing must be obtained before any reproduction, distribution, or commercial use of these materials.
When you place an order with us, you accept our Terms and Conditions and Privacy Policy, which explain your rights for refunds, returns, shipping, and how your data is protected.
For any questions or formal correspondence, please contact:
The Creation Den
Email: info@thecreationden.org
Company Status: Sole Trader