Shipping Policy
Processing Time:
All orders are processed within 2 business days.
If we experience a high volume of orders, shipments may be delayed by a few days.
We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Estimates:
You can view shipping fees and estimated arrival dates during the checkout process.
We are not liable for delays due to postal services, couriers, customs, or events beyond our control.
The risk of loss is transferred to the customer upon dispatch of the order.
Risk of Loss
After your order is dispatched, you assume responsibility for any loss or damage during transit. Please verify your delivery details and consider extra protection if needed.
Please verify that all delivery details are correct. We are unable to accept liability for misdelivery resulting from inaccurate information provided.
Estimated delivery times:
Standard Shipping: 2 business days, Royal Mail Tracked Delivery
Express Shipping: 1 business days, Royal Mail Tracked Delivery
Note: Delivery delays can occasionally occur due to customs or courier issues.
Customs, Duties & Taxes:
The Creation Den is not responsible for any customs duties, taxes, or fees applied to your order. All charges imposed during or after shipping and are the responsibility of the customer.
Damages:
If your order arrives damaged, please contact us immediately at info@thecreationden.org with photos of the item and packaging. We will work to resolve the issue promptly.
Contact Us:
For any questions regarding shipping, please contact us at info@thecreationden.org.